Returns & Refund Policy
At BSW Liquor, we strive to ensure your satisfaction with every bottle; however, due to the nature of our products, returns are generally only accepted for damaged or incorrect items within 14 days of purchase. Please ensure all returned products remain unopened and in their original packaging to qualify for a refund or exchange.
Contact Support
Email our customer service team with your order number and photos of the damaged or incorrect items to initiate a return request.
Approval Review
Our team will review your request within 48 hours to confirm the eligibility of the return based on provincial liquor regulations.
Secure Packaging
Once approved, carefully pack the items in their original shipping box to prevent breakage during the return transit.
Refund Processing
After we receive and inspect the returned goods, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing